Think about those automated phone menus that everyone hates—the ones with pre-programmed menus and a lot of generic options that always seem to change. A lot of users wait or skip through those prompts and end up calling the operator because the option they needed didn't exist.
A Conversational UI (CUI) aims to solve the problems created by an inflexible interface that lacks user engagement. It builds on the automation of interactions between humans and machines in ways that simulate more realistic conversations. By measuring users' input and offering customized responses to their queries in real-time, CUIs provide meaningful choices to people by letting them express what they need freely.
The Rise of Conversational UI is Changing how Humans Interact with Technology
Posted by
Rythmos on Feb 28, 2020 8:30:00 AM
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Topics: UI, Conversational UI
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