Overwhelmingly, Executives report the driving need for DevOps and adoption of automation and orchestration frameworks is driven by scalability needs and reduction of OpEx. However, Execs often think that it’s the frameworks or tools themselves that bring the value. Without knowledge and expertise, the tools fall short - the true value of DevOps is not realized.

The Rythmos Blog

Do Chatbots Provide Real Business Value or Increased Customer Frustration?

Posted by Rythmos on Jul 19, 2019 11:00:00 AM

Chatbots are polarizing. On the one hand, are the skeptics, afraid of anything not human. They become genuinely upset when visiting a website they are interrupted by a single message - “Hi, How can we help you today?”

On the other hand, you have fervent supporters who want to skip the theatrics and ask pointed questions directly to the source. Chatbots earn the ire or the adoring love of everyone - and it’s rarely an in-between opinion.

So what is the problem? What is the place of the chatbot today? Are they just a necessary though frustrating stepping stone to something much better or are they a pivotal part of adding real business value? 

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Topics: AI, Artificial Intelligence, Customer Experience, Digital Transformation, Natural Language Processing

Digital Experience Platforms Engage Today's Modern Customer

Posted by Rythmos on Apr 19, 2019 3:10:00 AM

What is Digital Experience?

It is a question many tech enthusiasts have pondered for years, and it now seems like that term has a clear “face.” A digital experience platform, or DXP, is the next logical step in integrating new digital solutions to a modern audience. In the early days of the web, the digital experience could be clearly defined. Now, it is far murkier. It can encompass content management software, digital marketing, third-party portals, and so much more.

Interestingly, Gartner released their first ever quadrant report for the digital experience, breaking down what it means, the evolution of the term, and it is impacting modern commerce (1).

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Topics: CRM, Business Intelligence, CX, Loyalty Program, Customer Engagement, Customer Experience

A Few Things to Know about Omnichannel Customer Experience

Posted by Rythmos on Apr 8, 2019 3:00:00 AM

E-commerce brands of all shapes and sizes are revolutionizing the marketplace by implementing comprehensive and innovative omnichannel strategies. Moreover, their customers are feeling the shift.

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Topics: 360-Degree Customer View, Customer Engagement, Omnichannel, Customer Experience