Overwhelmingly, Executives report the driving need for DevOps and adoption of automation and orchestration frameworks is driven by scalability needs and reduction of OpEx. However, Execs often think that it’s the frameworks or tools themselves that bring the value. Without knowledge and expertise, the tools fall short - the true value of DevOps is not realized.

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Digital Experience Platforms Engage Today's Modern Customer

Posted by Rythmos on Apr 19, 2019 3:10:00 AM

What is Digital Experience?

It is a question many tech enthusiasts have pondered for years, and it now seems like that term has a clear “face.” A digital experience platform, or DXP, is the next logical step in integrating new digital solutions to a modern audience. In the early days of the web, the digital experience could be clearly defined. Now, it is far murkier. It can encompass content management software, digital marketing, third-party portals, and so much more.

Interestingly, Gartner released their first ever quadrant report for the digital experience, breaking down what it means, the evolution of the term, and it is impacting modern commerce (1).

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Topics: CRM, Business Intelligence, CX, Loyalty Program, Customer Engagement, Customer Experience


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