Overwhelmingly, Executives report the driving need for DevOps and adoption of automation and orchestration frameworks is driven by scalability needs and reduction of OpEx. However, Execs often think that it’s the frameworks or tools themselves that bring the value. Without knowledge and expertise, the tools fall short - the true value of DevOps is not realized.

The Rythmos Blog

Digital Experience Platforms Engage Today's Modern Customer

Posted by Rythmos on Apr 19, 2019 3:10:00 AM

What is Digital Experience?

It is a question many tech enthusiasts have pondered for years, and it now seems like that term has a clear “face.” A digital experience platform, or DXP, is the next logical step in integrating new digital solutions to a modern audience. In the early days of the web, the digital experience could be clearly defined. Now, it is far murkier. It can encompass content management software, digital marketing, third-party portals, and so much more.

Interestingly, Gartner released their first ever quadrant report for the digital experience, breaking down what it means, the evolution of the term, and it is impacting modern commerce (1).

Read More

Topics: CRM, Business Intelligence, CX, Loyalty Program, Customer Engagement, Customer Experience

ReactorCX a Real-Time Loyalty Platform is Ready to Roll

Posted by Rythmos on Mar 1, 2019 5:31:00 PM

Teams at Loyalty Methods and Rythmos have been working on ReactorCX, a real-time, cloud-based, multi-channel customer engagement and loyalty platform. Built on a scalable big data technology stack, it leverages an adaptive integration layer to enable quick and easy multi-channel solutions that integrate well within any infrastructure.

The new platform has been in the works for the past few years and has seen an increase in development with the addition of many new features including onboard analytics and upgrades to its discounting engine.

Read More

Topics: Customer Loyalty, CX, Loyalty Reward Engine, Customer Engagement